Shipping policy
ORBITAL SHOP — Francesco Pierfelici, VAT: PT322259622. Fiscal address: Rua da Areia 355, 2750-053, Cascais, Portugal.
1. Shipping information
1.1 Processing times
Orders are processed within 1–2 business days of receiving payment. Orders are shipped from our warehouse in Italy (Vallefoglia, PU) using GLS. You will receive a confirmation email with a tracking number as soon as your order is shipped.
1.2 Shipping times and costs
| Destination | Delivery time | Shipping cost |
|---|---|---|
|
Italy
|
3–4 business days | Calculated at checkout |
|
Europe (EU)
|
4–8 business days | Calculated at checkout |
|
Outside the EU
|
7–12 business days | Calculated at checkout |
Delivery time information
Delivery times are estimates and may vary during busy periods, such as Black Friday or Christmas, or due to force majeure events. We will email you about any delays.
2. Order tracking
As soon as your order is shipped, you will receive an email with:
Tracking number
A unique code to track your shipment
Tracking link
A direct link to the carrier's website
Estimated delivery time
The expected arrival date of your parcel
If you do not receive a tracking email within 3 business days of placing your order, contact our support team: info.orbitalrecords@gmail.com
3. Shipping charges
Shipping charges are calculated automatically at checkout based on:
- Delivery destination
- Parcel weight and dimensions
- Selected shipping method
Shipping cost
The cost is shown at checkout based on the destination. Shipping is handled by GLS.
4. Shipping issues
4.1 Lost parcels
If tracking has not been updated for more than 10 business days, contact us immediately. We will investigate with the carrier and, if necessary, send a replacement order or issue a refund.
4.2 Damaged parcels
If you receive a damaged parcel:
1. Take photos of the parcel and damaged product
2. Keep the original packaging
3. Contact us as soon as possible after delivery, without prejudice to your statutory rights: info.orbitalrecords@gmail.com
4. We will send a replacement product or issue a refund
4.3 Incorrect delivery address
If you entered an incorrect address, contact us immediately. If the parcel has not yet been shipped, we can update the address. After shipment, changes cannot be guaranteed and additional costs may apply.
9. Support contact details
For questions about shipping or returns:
Response times
We respond to enquiries within 24–48 business hours (Monday to Friday, 09:00–18:00)
Last updated: 14 October 2026 | Version 1.3
Available destinations and applicable rates are those shown at checkout.