Refund policy
ORBITAL SHOP — Francesco Pierfelici, VAT: PT322259622. Fiscal address: Rua da Areia 355, 2750-053, Cascais, Portugal.
5. Return policy
5.1 Right of withdrawal (14 days)
Notify us by email within 14 days of receiving your order if you wish to withdraw, without giving a reason. You then have a further 14 days from your withdrawal notice to send the goods back. Contacting us for instructions does not require approval of your withdrawal.
5.2 Return conditions
You may inspect the product as you would in a shop; additional use may result in a reduced refund
Keep the original packaging, where available
Include any available labels, tags and accessories
The statutory warranty for defective products is separate from change-of-mind returns
6. How to return a product
Request a return
Email info.orbitalrecords@gmail.com with your order number and the item you wish to return. You do not need to give a reason for withdrawal
Receive instructions
We will email you instructions and the return address; your withdrawal notice does not require approval
Prepare the parcel
Pack the product carefully, including any available accessories and documents
Send the return
Send the parcel to our warehouse: Via del Fabbro 7, 61022 Vallefoglia (PU), Italy. Return the goods within 14 days of notifying us of your withdrawal. You pay return shipping for a change of mind; for defective or incorrect products, contact us for a return at no cost.
Receive your refund
Refunds are issued within 14 days of your withdrawal notice, using the same payment method and including the original standard delivery charge. We may withhold the refund until we receive the goods or evidence of their return, whichever is earlier.
7. Exceptions to the right of withdrawal
Returns are not available for:
- Personalised or custom-made products
- Sealed goods unsuitable for return for hygiene or health reasons, if opened after delivery
- Perishable goods or goods with a short expiry date
- Digital content whose supply has begun with express consent and acknowledgement of the loss of the right of withdrawal
8. Size or colour exchanges
We currently do not offer direct exchanges. To change size or colour:
1. Return the product using the procedure above
2. Place a new order for your preferred size or colour
3. To speed up the process, place your new order before sending the return
9. Support contact details
For questions about shipping or returns:
Response times
We respond to enquiries within 24–48 business hours (Monday to Friday, 09:00–18:00)
Last updated: 15 October 2026 | Version 1.4
Mandatory consumer rights and the statutory warranty for defective products remain unaffected.